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Refund policy
At Burnefy, your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we’re here to help.
30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be in the same condition you received it — unused, unworn, and with original packaging and tags.
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A receipt or proof of purchase is required.
To start a return, please contact us at Burnefy@gmail.com. Returns without prior approval will not be accepted.
If your return is approved, we will provide you with a return shipping label and detailed instructions on how to send your package back.
Damages & Issues
Please inspect your order upon delivery and contact us right away at Burnefy@gmail.com if your item is:
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Defective
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Damaged
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Incorrect
This allows us to evaluate the issue quickly and make it right.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including:
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Perishable goods (e.g., food, plants, flowers)
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Custom or personalized products
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Personal care items (e.g., opened beauty or health products)
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Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also non-returnable.
If you’re unsure whether your item qualifies, please reach out before requesting a return.
Exchanges
The quickest way to exchange an item is to:
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Return your original item following the steps above.
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Once the return is approved, place a new order for the desired item.
Contact Us
For any questions about returns, exchanges, or eligibility, please contact our support team:
📧 Burnefy@gmail.com
We’re happy to assist you.
