Shipping policy

Burnefy Shipping Policy

Thank you for shopping with Burnefy! We are committed to delivering your order as quickly and securely as possible. Please read the following shipping policy to understand how we process and deliver orders both in Lebanon and worldwide.

📦 Domestic Shipping (Lebanon)

Delivery Time: Orders within Lebanon are typically delivered within 2–4 business days.
Shipping Fee: A flat delivery fee of $3 may apply depending on the region. Free delivery may be offered during promotions.
Cash on Delivery (COD): Available for all orders within Lebanon.
Order Tracking: Once your order is confirmed, you will receive a call or SMS with delivery details.

🌍 International Shipping (Worldwide)

Delivery Time: International orders are usually delivered within 7–15 business days, depending on the destination and customs clearance.
Shipping Fee: Calculated at checkout based on your location and package weight. Free international shipping may apply on orders above a certain value.
Customs & Duties: Please note that international customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.
Order Tracking: Once shipped, you will receive a tracking number via email to monitor your order.

🚚 Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays).
You will receive a confirmation email once your order has been shipped.

❗ Delays & Issues

While we strive to deliver orders on time, unexpected delays (such as customs inspections, courier delays, or public holidays) may occur. If your order is significantly delayed, please contact us at info@burnefy.com or call +961 81 952 108.

📩 Questions

For any questions about shipping, please contact us at:

Email: info@burnefy.com
Phone: +961 81 952 108